Duties and responsibilities

• Follow operations procedures and company policies
• Work as part of a team in an office environment.
• Warm transfer calls to the correct person or department.
• Communicate important project information to team members.
• Schedule jobs, consultations, touch ups, warranties, and inspections for AZ offices.
• Send the customer an email one or two weeks in advance advising them to submit color information and payment.
• Set expectations and deadlines for information submissions.
• Call customers one to two weeks before the start date to verify all chosen colors and placement of each color.
• Enter the color information on the customer's invoice in Service Titan for the painters.
• Receive payments (ANY)
• Confirm the start date and the estimated time of arrival.
• Set expectations with the client of what the painters will do on the first day.
• Enter notes in Service Titan for gate, lock box codes, start times, and important information provided by the customer.
• Order 50% - 75% of the paint on the initial paint and material order.
• Create, and send purchase orders for ongoing jobs to the appropriate stores.
• Keep constant communication with PM’s about schedule changes ie; move-up or push-back jobs.
• Manage and update the booking worksheet to include availability, add or remove employees and updates to reflect any schedule changes.
• Call Collections and update the list daily.
• Create invoices using google sheets.
• Fill out waivers/vendor release forms/ w-9.
• Pre Lien properties/ Send certified formal demand letters
• Request Certificates of Insurance.
• New Hire Onboarding (designated person)
• Send out daily updates.
• Call and book sold estimate alerts.
• Respond to emails.
• Call back voicemails.
• Accompany other commercial team members to networking events (during, and outside of normal business hours).
• Perform any task provided by the General Manager

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Qualifications

• Positive attitude
• Attention to detail
• Time management
• Customer service driven
• Goal oriented
• Ability to work alone
• Self motivated
• Ability to work under pressure
• Communication skills
• Ability to work as part of a team

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Chandler, AZ 85225: Relocate before starting work (Required)

Work Location: In person